B9myr Privacy Policy – Data Protection for Malaysian Players

B9myr ("we", "the Platform") values the privacy of every user who registers and uses our services. This Privacy Policy outlines our practices regarding the collection, processing, storage, and protection of your personal data as a b9myr platform user.

This document applies to all users who access b9myr through our official website, mobile application, or any other b9myr service channel. By registering or continuing to use the b9myr platform, you consent to the practices described in this Privacy Policy.

B9myr collects your personal information through several means, including information you provide directly during registration, information generated automatically as you use the platform, and information we receive from legitimate third parties.

We only collect data that is strictly necessary to provide b9myr's services to you. This "data minimisation" principle ensures we do not collect information beyond what is operationally required by the platform.

B9myr uses collected personal data solely for legitimate, pre-defined purposes. The following are the primary purposes for which b9myr uses user data:

• Account Management: Creating, verifying, and managing your player account on b9myr.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX; as well as withdrawals to your account.
• Service Delivery: Gives you access to all b9myr games including slots, baccarat, roulette, live casino, badminton betting, Malaysia Super League and EPL football, and e-sports.
• Identity Verification (KYC): Meeting legal compliance requirements related to user identity verification.
• Customer Support: Handling enquiries, complaints, and assistance requests from b9myr players.
• Service Communications: Sending important account-related information, platform updates, and relevant promotions.
• Platform Security: Detecting and preventing fraud, money laundering, and other unlawful activities on the b9myr platform.
• Platform Improvements: Analysing usage data in aggregate (without identifying individuals) to improve the user experience and features of the b9myr platform.

B9myr does not sell or trade users' personal data. However, there are limited circumstances where we need to share your data with certain parties to ensure the platform operates smoothly:

• Payment Providers: Required transaction information is shared with payment service providers such as Touch 'n Go, GrabPay, DuitNow, and Malaysian banks offering FPX services, solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Basic game data is shared with b9myr's game software providers to ensure the games function correctly.
• Technical Service Providers: Companies providing IT infrastructure, hosting, and cybersecurity services to b9myr may have limited access to your data within the scope of their services.
• Legal Authorities: b9myr will disclose user data to Malaysian authorities (such as the police, courts, or regulatory bodies) when required by law or court order.
• Professional Advisors: b9myr's lawyers, auditors, or financial advisors may access necessary data within the scope of their professional services, subject to strict confidentiality obligations.

All third parties that receive b9myr user data are required to maintain security and privacy standards equivalent to or higher than those we uphold ourselves.

B9myr continually invests in the latest security infrastructure to ensure users' personal data is always protected against unauthorised access, loss, or misuse. Key security measures we have implemented include:

• Data Encryption: All data is transmitted using 256-bit TLS/SSL protocols. Sensitive data such as financial information is stored in encrypted form.
• Access Control: Access to b9myr's internal systems is restricted to staff whose identities have been verified and who have been granted permissions based solely on the requirements of their role.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect any suspicious activity or intrusion attempts.
• Security Audits: b9myr conducts regular security audits and independent penetration testing to ensure our systems remain robust at all times.
• Two-Factor Authentication: Users are encouraged to enable two-factor authentication (2FA) to add an extra layer of security to their b9myr account.

B9myr uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects aggregated data on how users interact with the b9myr platform, helping us identify areas for improvement.
• Functional Cookies: Stores user preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Helps us understand overall platform usage patterns for continuous improvement.

You can manage your cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some b9myr platform features.

As a registered b9myr user in Malaysia, you have the following rights under PDPA 2010 with respect to your personal data:

To exercise any of the rights above, please contact the b9myr Data Protection Officer team by email at privacy@b9myr.net. We will process your request within 14 business days. For complex cases, this period may be extended up to 30 days, with prior notification to you.

The b9myr platform is for users aged 18 and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover that we have collected personal data from someone under the age of 18 without valid parental or guardian consent, we will promptly take steps to delete that data and close the account in question.

If you believe a minor has registered an account on b9myr, please contact us immediately at privacy@b9myr.net so that we can take the appropriate action promptly.

B9myr retains users' personal data only for as long as necessary to fulfil the original purpose of collection or as required under applicable Malaysian law. Our data retention guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active on the b9myr platform.
• Closed Account Data: Basic information and transaction records are retained for 7 years after account closure to meet legal and financial audit requirements.
• Financial Transaction Data: Retained for 7 years in accordance with Malaysian financial and taxation legal requirements.
• Communication Records: Customer support chat logs are retained for 2 years for reference and service improvement.
• Technical Data & Logs: System logs and technical data are retained for 12 months for security purposes and technical troubleshooting.

Once the retention period has ended, your personal data will be securely deleted or anonymised in accordance with b9myr's internal procedures.

B9myr reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, current legal requirements, or changes to the services we offer.

Whenever this Privacy Policy is updated, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the b9myr homepage for a minimum of 14 days.
• Sending email notifications to registered users where the changes made are material and significant.

We encourage you to review this Privacy Policy periodically. Your continued use of the b9myr platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding b9myr's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Email: privacy@b9myr.net
• General Support: support@b9myr.net
• Live Chat: Available 24/7 via the b9myr platform

We are committed to responding to all privacy-related enquiries within 3 business days. For formal complaints, we will provide an acknowledgement of receipt within 24 hours and resolve the case within a maximum of 14 business days.